Ok… So after getting through my first week in my new Customer Support role with what I confidently say was reasonable skill, I was ready for a relaxing few hours at work to work on various projects. Stupid me however though I would take just one last call… stupid me should have turned the phone off at 4pm when I had officially stopped for the day, but no… I answered a call.

After spending 10 minutes talking to a customer and listing to him get more and more irate about a problem that technically we don’t actually support, I was reminded of all of the conversations I have had with friends who have done customer support jobs in the past and currently. Anyway, to cut a long story short, today I ended up having to hang up on a customer because he got abusive.

Got me wondering how stupid customers have to be to get abusive on the phone to someone who might be the only solution to their problem? OK… So I’m probably not the best person for the job, being a trainee… But still, he seemed frantic and I guess just wanted to rant at someone.

That was a dampener to what I thought was a great first week. We’ll see how things go next week. Of course Monday Payday will be a nice way to start the week.

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